Contact

Common topics

• Transcription help— questions about your transcript, file formats, processing time, or accuracy.
• Billing and account— subscription changes, invoices, cancellations, or payment issues.
• Advisory enquiries— interested in a custom sprint build or AI integration for your business.

How we help

NexScribe support is handled directly by the team that builds the product. When you write to us, a real person picks up the message — not a ticketing bot or an offshore call centre. We aim to reply within one Singapore business day for every enquiry, and usually faster for paying members. For urgent billing or access issues we try to respond the same day.

Transcription quality questions — accuracy on accented audio, speaker-label corrections, handling of a tricky file — are fastest to resolve when you include a transcript ID and a short description of what you expected. Billing enquiries cover plan changes, invoices, refunds, and cancellations; most of these are self-serve through the Stripe customer portal, and we can point you to the right button if you get stuck. Enterprise enquiries — bulk transcription volume, team accounts, custom data retention, private deployments — go to a longer conversation with a human, usually scheduled over a short call.

Common questions

What file formats do you support?

MP3, WAV, M4A, FLAC, and the audio track of MP4 and MOV video files. Maximum file size is 500 MB. You can also record directly in the browser or import a public YouTube URL without downloading anything first.

Which languages can you transcribe?

English is our primary supported language and delivers the most accurate results. Our underlying speech model supports 90+ languages, but accuracy varies by language and accent — if you have a non-English use case, send a sample and we will test it before you commit to a paid plan.

How long do you keep my audio and transcripts?

Uploaded audio is processed and then deleted from our servers within 7 days by default. Transcripts stay in your account until you delete them. Enterprise customers can request shorter or longer retention windows, or single-tenant deployments where audio never leaves their infrastructure.

How accurate is the transcription?

On clear English audio with one or two speakers we typically see 95%+ word accuracy. Accuracy drops with heavy background noise, overlapping speech, thick accents, or domain-specific jargon. The best way to judge is to try a free transcription — no account required — against your own material.

Do you offer team or enterprise plans?

Yes. Write to [email protected] with your team size, monthly audio volume, and any compliance requirements (PDPA, retention, single sign-on). We will come back with a quote and a short onboarding plan.

About NexScribe

NexScribe is built by NexSprint, a Singapore-based studio that ships AI-native internal tools and customer products. It is one of several products in our AI agent product line alongside client SEO tooling, dashboard builds, and sprint-style software delivery for SMEs and government-adjacent clients. We are a small team — which is why you get a real human reply to every message — and we use NexScribe ourselves every day to keep meeting notes, interview transcripts, and research recordings searchable.